FAQ

Shipping

We are beyond excited for you to consider making a purchase from us. Currently, we’re riding a massive wave of orders due to popularity from awesome customers like you. To maintain the quality and authenticity of our products, we print every order ourselves with a lot of care and attention.

Now, here’s a little heads up: due to the high demand and our personalized printing process, the shipping timeline currently can stretch up to 10 working days.

Don’t let that number scare you off! Most of our orders are finding their new homes well before that. We are always hustling to get your order to you as soon as possible while ensuring everything is perfect.

We totally get that eagerness to get your hands on new goodies (we feel it too!). And we promise, the wait is well worth it. Plus, most of our customers find that their orders arrive much sooner than they expected.

So, feel like taking the plunge? We’d love to have you onboard and we assure you, we’re doing everything we can to get your order to you swiftly without compromising on the love and care we pour into every item.

Got more questions? We’re just a message away. Reach out to us anytime, we're here to help!

Here's what you can expect when you order from Zerofux:

  1. Personalized Care: Every order is processed with dedication , and a commitment to quality.
  2. Cheap shipping: We offer $9.99 shipping NZ wide on all orders and free shipping on orders over $200
  3. Authentic Craftsmanship: A unique piece that's been curated and crafted just for you.

We appreciate the patience and understanding of our valued community. We're confident that the wait will be worthwhile, and the product you receive will be a testament to our shared values. Thank you for choosing Zerofux, where every piece has a story and every customer part of the ZF community.

If you think your parcel is stolen after it was delivered Get in touch with us and we will see if the courier can provide the GPS details to confirm they delivered the item to the correct address. We can not refund or replace the item if it was taken from your premises. We do offer a signature option at checkout if you want to insure delivery

Once your order is good to go, we'll send you an email with tracking.

PLEASE NOTE THAT DURING SALE ACTIVITY/PROMOTIONAL PERIODS, YOUR ORDER MAY TAKE LONGER FOR DELIVERY

All International orders ship via NZ Post. Any customs or duties that may be incurred may be the responsibility of the purchaser.

All orders are hand printed and shipped from out HQ in Taranaki.

Returns

  • There is no returns as your order is custom made just for you. But however if it turns up defected we will replace your item after the other item is returned and inspected.

We respond to emails Mon-Fri 9am-5pm. Please allow 1-3 days for a response.

General information

Discount codes can't be used in conjunction with bundle deals or other sales

Free gifts with purchases are not able to be returned or swapped for other items.

All emails are sent automatically from our webstore so if it is not in your inbox then check your spam/junk

We will automatically send you confirmation of your order being recieved within minutes of it being placed. We may not touch base again until tracking is sent.

Our stuff sells out fast! Adding an item to your cart does not reserve or hold the item. It can still be purchased by other customers before you checkout and complete your order.

We can not hold items and do not offer rain checks on discounted pricing or offers-Sorry!

We try our best to make sure our website is error free but mistakes do happen. We fix issues as quickly as we can however we do reserve the right to cancel your order if an item is incorrectly listed.

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, music, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled and/or used under license or with other legal authority by ZEROFUX. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ZEROFUX.

The Contents of the Site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the Site) use by the users of the Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

Wash – Machine, cold, inside out, with similar colors

Tumble Dry – No

Bleach – Only non-chlorine

Dry Clean – Do not dry clean

We hook you up with the freshest blanks from a killer NZ supplier. Our hoodies are seriously thick, like 350gsm, and our tees are 100% cotton with a classic fit. Don't settle for less, rock our rad threads!